Updating your phone number on ParlayPlay is a secure process designed to protect your account and prevent unauthorized changes.
General Policy for Phone Number Updates
Identity Verification – Your account must be fully verified. This includes ensuring your name matches the documents submitted.
Account Status – Your account must have at least one successful deposit.
Security Measures – Phone number updates can only be processed once to protect against fraud.
Documentation Requirements
To update your phone number, you must provide:
Proof of Ownership – A bill or statement (paper or electronic) showing your name and the new phone number.
Selfie for Verification – A selfie of you holding both your government-issued ID and a handwritten note with today’s date. Your face must be clearly visible.
Government-Issued ID – A clear and legible photo of your ID.
Why Are These Documents Required?
These measures confirm the authenticity of your request and prevent unauthorized changes. Even if you’ve verified your identity before, proof of identity and ownership for the new number is required for each update.
Verification Before Updating
Before requesting a phone number update, make sure your account is fully verified:
Go to: Verify Account
Complete the identity verification steps.
Ensure at least one deposit has been made.
Steps to Update Your Phone Number
Submit your new phone number in the format XXX-XXX-XXXX.
Provide the required documentation (proof of ownership, selfie with ID + note, government-issued ID).
Contact ParlayPlay Support via Live Chat to submit your request.
Special Scenarios
Missing Proof of Ownership – Failure to provide proof of phone number ownership halts the update process until all requirements are fulfilled.
Frequent Changes – Each new number requires full verification, regardless of past updates, to maintain security.
FAQs
Q: Why do I need to verify my identity again if I’ve already done so?
A: Verification ensures the authenticity of each phone number update and prevents unauthorized account access.
Q: Can I update my phone number without verifying my account?
A: No. Your account must be fully verified and include at least one successful deposit before you can update your phone number.
For more details, visit the ParlayPlay Help Center.
✅ Following these steps ensures your account stays secure while updating your phone number.