If your deposits are being automatically refunded, don’t worry—this guide will help you understand the possible reasons and walk you through the steps to fix it.
Common Causes of Automatic Refunds
Mismatched Card Details or Digital Wallet Info
Deposits are often refunded when the card information entered or stored in your digital wallet (e.g., Apple Pay) does not match the details on your credit/debit card or ParlayPlay account.Payment Verification Issues
Sometimes the card issuer or wallet provider cannot verify the transaction, causing an automatic reversal.
Troubleshooting Steps
Step 1: Sync Your Digital Wallet or Card Information
Make sure the details in your digital wallet (e.g., card number, name, billing address) exactly match the information on your card and your ParlayPlay account.
Step 2: Try an Alternative Payment Method
If syncing doesn’t work, try using your credit/debit card directly instead of a digital wallet.
If you still have room to add payment methods (max of 3 per account), try a different card, ensuring the card details match your ParlayPlay account info.
Step 3: Contact Support
If the issue continues, please reach out to our Live Chat Support. Our team can confirm whether the transaction failed and guide you on the next steps.
Refund Processing Times
Failed or voided deposits are typically returned automatically to your original payment method.
Processing times vary by bank or financial institution—most are resolved within 72 hours.
If more than 72 hours have passed after our team confirms the failure, contact your bank or card issuer directly for an update.
💡 Tip: Always double-check your payment details before depositing to minimize transaction issues.