We offer a wide variety of marketing materials to help you get more visibility in your store and increase your earnings.
Here are the answers to frequently asked questions about Ordering Security tags and Bounce Signage:
Why should I place Bounce signage in my store?
Placing Bounce signage in your store helps customers locate your business easily.
It establishes your store as an official Bounce partner, allowing customers to instantly book luggage storage.
Displaying signage enhances your chances of attracting walk-in customers and earning bonuses.
What types of materials are available?
Reusable Security Tags: Bundles of 50 units to identify and secure customers' bags. Dimensions: 3.15 in x 4.72 in (8 cm x 12 cm).
Counter Sign: A cardboard sheet with the store QR code for the counter. Dimensions: 5.8 in x 8.5 in (14.8 cm x 21 cm).
Window Sticker (Front and Back): Stickers with the store QR code for interior and exterior windows. Dimensions: 7.72 in x 9.53 in (19.6 cm x 24.2 cm).
Flag: Exclusive to Plus tier partners, a hanging flag for the exterior wall of the store. Dimensions: 15.85 in x 23.72 in (40cm x 60cm).
Sidewalk Sign: Exclusive to Premium tier partners, a swing signage for the exterior with the store QR code. Dimensions: 16.93 in x 24.6 in (43cm x 62.5cm).
Read more about our tiers on the Rewards program FAQ.
How do I place an order?
Log in to your Partner Portal, go to your store page, and select the "Tags & Signage" tab.
Click the "Order Tags & Signage" button to view the available materials.
Select items and adjust quantities using the +/- signs.
When ready, click "Continue" to review your request.
Can I review my order before confirming?
Absolutely! Before finalising your order, you'll see a summary of the signage you selected.
If you need to change anything, just go back to the previous step and remove any item you don’t want and proceed to the summary again.
Is there a cost for these materials?
All security tags and signage materials are free to order. Note that quantity limits may apply based on your partnership tier. Check the signage cards for specific limits.
How do I know if my order is confirmed?
Once you complete the order request process, you'll receive a confirmation email with all the order details.
What happens next after my order is confirmed?
Once confirmed, we begin processing your order. You'll receive an email with shipping information and tracking details when the order ships.
How can I track the status of my order?
You can check the order status on your Store page under "Tags & Signage."
A tracking link will be available when the order has shipped, providing updates on its status.
What if I need assistance during the ordering process?
Our support team is available through help links within the Partner Portal.
Are there any customs fees or additional charges?
If you get charged any customs fees, don’t stress! We’ll reimburse you for any customs fees or taxes— just complete the payment and reach out to support for reimbursement.
Can I make changes to my order after it's confirmed?
Unfortunately, changes can't be made once an order is confirmed, so please review it carefully.
How do I cancel my order?
Orders can be canceled until they're shipped. Find the "cancel order" option in the Tags & Signage tab under your Store page.
How will I receive updates about my order?
The order status is always visible on your Orders table. Once shipped, we'll send you an email with tracking details.
We hope this FAQ article helps you navigate the ordering process of security tags and marketing materials. If you have any more questions or need further assistance, don't hesitate to reach out to us.
Our partners are an essential part of making the Bounce experience seamless!