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FAQ on 2 Factor Authentication
FAQ on 2 Factor Authentication
Read our Frequently Asked Questions (FAQs) on 2 Factor Authentication (2FA) in Payroller
Jenny Park avatar
Written by Jenny Park
Updated over a week ago

Discover our Frequently Asked Questions (FAQs) on 2 Factor Authentication (2FA) in Payroller


I lost/changed my phone how do I reset my 2FA code?

  • Step 1: Log in to payroller.com and on the 2FA page, select “Lost Authenticator”.

  • Step 2: Click the link sent to your email to reset your QA code

  • Step 3: Log in to Payroller and you should now see a new QR code for you to scan.

  • Step 4: Scan the code with your authenticator app


Can I move my QR code from one phone to another?

You can export/import your accounts using the Google Authenticator app on your previous phone which will generate a QR code for you to scan on your new device.

  • Step 1: On your Google Authenticator app select the three dots on the top right

  • Step 2: Select transfer accounts

  • Step 3: Select export on your old device

  • Step 4: Download the Google Authenticator app and select Import account


How come I'm not receiving the email when I ‘verify via email’?

  • Step 1: Check that the email address you have used is correct

  • Step 2: Check your spam folder

  • Step 3: Check your email security settings to make sure that Payroller has not been blocked.

  • Step 4: Reach out to us at hello@payroller.com.au to see if the email has been sent from Payroller.


Why does the Verification code I enter not work?

  • Some reasons why your code may not be working could be

    • QR codes issues

      • Authentication Codes are time-sensitive and will expire in 30 seconds.

      • You may be attempting to use a code from the wrong account.


How do I resolve the 'Date and Time sync error' that pops up when I try to sign in with 2FA?

  • Make sure the date and time on the computer match what's on Google Authenticator.

  • Sync the date and time on google-authenticator

    • Step 1: Open the Google Authenticator app

    • Step 2: Select the three dots on the top right

    • Step 3: Select 'Settings'

    • Step 4: Select 'Time Correction for codes'

    • Step 5: Select 'Sync now'

  • You could also download the Google Authenticator extension plugin on your google chrome on the computer.

    • Follow the steps to reset your QR code

    • Select the plug-in icon on the top right,

    • Select the square scan icon on the top right and

    • Click and drag across the QR code to capture the code.

  • If the QR code does not seem to work you can also verify via email.

  • If all of the above does not seem to work you may need to reset your QR code

Need more help with accessing your Payroller account?

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