Discover our Frequently Asked Questions (FAQs) on 2 Factor Authentication (2FA) in Payroller.
I lost/changed my phone how do I reset my 2FA code?
Step 1: Log in to payroller.com and on the 2FA page, select “Lost Authenticator”.
Step 2: Click the link sent to your email to reset your QA code.
Step 3: Log in to Payroller and you should now see a new QR code for you to scan.
Step 4: Scan the code with your authenticator app.
Can I move my QR code from one phone to another?
You can export/import your accounts using the Google Authenticator app on your previous phone which will generate a QR code for you to scan on your new device.
Step 1: On your Google Authenticator app select the three dots on the top right.
Step 2: Select transfer accounts.
Step 3: Select export on your old device.
Step 4: Download the Google Authenticator app on your new device, select the three dots on the top right, and import your account.
How come I'm not receiving the email when I ‘verify via email’?
Step 1: Check that the email address you have used is correct.
Step 2: Check your spam folder.
Step 3: Check your email security settings to make sure that Payroller has not been blocked.
Step 4: Reach out to us at hello@payroller.com.au to see if the email has been sent from Payroller.
Why does the verification not work?
Some reasons why your code may not be working could be
QR code issues
Authentication Codes are time-sensitive and will expire in 30 seconds.
You may be attempting to use a code from the wrong account.
How do I resolve the ‘Date and Time sync error’ that pops up when I try to sign in with 2FA?
Make sure the date and time on the computer match what's on Google Authenticator.
Sync the date and time on Google Authenticator.
Step 1: Open the Google Authenticator app
Step 2: Select the three dots on the top right.
Step 3: Select ‘Settings’
Step 4: Select ‘Time Correction for codes’
Step 5: Select ‘Sync now’
You could also download the Google Authenticator extension plugin on your Google Chrome.
Follow the steps to reset your QR code.
Select the plug-in icon on the top right.
Select the square scan icon on the top right and
Click and drag across the QR code to capture the code.
If the QR code does not seem to work you can also verify via email.
If all of the above does not seem to work you may need to reset your QR code.
Need more help with accessing your Payroller account?
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