Learn how to cancel your client's Payroller subscription as an Agent with our simple guide below.
Step 1: Select the three dots on the right of the client you wish to cancel.
Step 2: Select 'Billing'.
Step 3: From the Subscription screen, select the three dots.
Please note that if your client has not provided you with access to their subscription, then you will not be able to see this screen to cancel their subscription. You will need to request your client provide you access or update the card details to the agent paying for the subscription to edit the client's details.
If you update the card details to the agent it will not charge you if the subscription has already been paid for
Step 4: Then select 'Cancel Subscription'.
Step 5: Let us know the reason you would like to cancel and select ‘Cancel Subscription’.
Please note that canceling your subscription will give you access to your subscription till the end of the current billing cycle.
Your client’s subscription has now been canceled and will show the subscription end date.
Discover more tutorials for using Payroller
Learn how to get the most out of using the dedicated Payroller agent portal. Read up on our Agent user guides for accountants, bookkeepers, and tax agents.
Sign up to use the Payroller Agent portal for free. You can help manage your clients’ payroll and sign up for Payroller subscriptions on behalf of your clients.