To login to the POS / Till app or the POS back office (pos.thegoodtill.com), you will need the subdomain name, username and password. Please note only the password is case-sensitive. The password has to be a minimum of seven characters and contain at least 1 letter and 1 number.
You will have received the subdomain name and username and password details when Pebble first created your account. If you cannot remember these details please follow the steps below for your situation or contact support here:
You're logged into the POS app but need access to the back office
You can tap the logo at the top left and in the pop-up window, it will give you the subdomain name. If you can't remember the username you will need to contact support over email or live chat to request this. Please note that the support team can't see or change your password for you, so you'll need to follow the forgot password request here
You're logged into the back office but need access to the POS app
At the top left of the page, it will show the subdomain name. To see the usernames, you can navigate to Users > Admins. Please note that if you have multiple outlets, you'll need to switch to the outlet you need to log in to, to see or edit the login details for that outlet.
You're logged in to neither the back office nor the POS app
If you know your subdomain name and username, follow the forgot password request here
If you don't know the subdomain name or the username you will need to contact support to request this.
For the SumUP POS app
Once you have logged in, a pop-up will appear giving you the option to choose a register please select the register advised by the Pebble project team by selecting 'Make Register Active'
NB. Need to know which Till Register Number you are using? Each Till number can be found outside the till app in Settings>General>About
General Settings
Once the register for your site is active, you will need to edit the General Settings. Please note these settings are custom to your specific requirements:
Eat-in & Take-Away option - Enabling this feature gives the till operators the option to specify whether items being purchased are to Eat in or Take away
Email/Print Receipt Prompt After Sale - Enabling this feature presents a pop-up window after each sale to gain an email address to send a receipt or select print. This is only for customers who have purchased printers to issue paper receipts.
Enter Float After Closing Register - Enabling this feature gives the till operator the option to enter a float after cashing up the register. This is only for customers who have purchased cash drawers to take cash at the Point of Sale (POS)
Menu Vertical Scrolling - Enabling this feature gives the till operators the ability to scroll down to find items on the till face. THIS SHOULD BE ENABLED
Show Discount Button - Enabling this feature gives the till operators the ability to discount products or the whole purchase. Please note: that the ability to discount can be tied down to specific manager logins
Show Misc Button - Enabling this feature gives the till operators the ability to sell items that are not on the menu, labelled as MISC items
Show Out of Stock Prompt - Enabling this feature gives the till operators a notification when products are low on stock and have no stock left. Please note: this feature will only work if you are using the back office to count stock
Show QR scanner after completing the order - THIS SHOULD BE ENABLED
Show Timer on Tables - THIS SHOULD BE DISABLED
Enable App Notifications - THIS SHOULD BE ENABLED
Enable Local Sync - THIS SHOULD BE ENABLED
Display Font Size - This feature is down to personal preference and allows the till operator to specify the font size
Receipt Font Type - This feature is down to personal preference and allows the till operator to specify the font size
Tab Font Size - This feature is down to personal preference and allows the till operator to specify the font size
Ticket Font Size - This feature is down to personal preference and allows the till operator to specify the font size
Ticket Quantity Alignment - THIS FEATURE IS NOT USED
Once you have edited your preferences, please select 'Next' located at the top left-hand side of the iPad screen
Payment Settings
Once the General Settings are configured, you will need to edit the Payment Settings. Please note these settings are custom to your specific requirements:
The only payment settings that Pebble currently support are detailed below, therefore all other Payment Settings should be disabled:
Cash Payment - Enabling this feature gives the till operators the ability to accept Cash Payments, for sites that have purchased cash-taking hardware
SumUp - Enabling this feature gives the till operators the ability to accept SumUp card Payments using a SumUp card reader
Account - Enabling this feature link the POS / Till to Tali so pupils can purchase items from their online balance - THIS SHOULD BE ENABLED
Please note, the above settings can be changed later on at any time.
Once you have edited your preferences, please select 'Save' located at the top left-hand side of the iPad screen
Once you have chosen your required settings, a pop-up will appear prompting you to enter your 4-digit PIN. These PINs are allocated to each member of staff by the Pebble project team. They allow for full traceability and audit of Till activity.
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