Sometimes we need to investigate the reason why you have too much or too little in your ParentPay settlement bank account.

The reasons this may happen tend to be;

1) The wrong bank account was selected for a payment item when the payment item was set up in ParentPay

2) The above has then been corrected at a later date but transactions have or have not been imported due to the wrong bank account selection in ParentPay

3) The Payment item has been archived in Tali - the 'Hide' button is pressed before all the transactions have been imported into Tali

4) The year has been closed and transactions not imported have been lost, locked to the closed year unless the year is released

5) The Payment items have not been mapped in Tali

6) Names have now been mapped in Tali

The above list is not exhaustive - but to highlight some of the possible reasons why your ParentPay settlement bank account might have too much or too little in it when you come to do your year-end closedown.

As the settlement bank account is not reconciled we often have to do a correction to this bank account to bring it back into line, especially at year-end. If you are confident that you have all the monies you are owed from ParentPay then this is the most obvious solution to rectify this issue.

NB. The settlement bank account is a suspense account, it holds no real money, only when ParentPay pay funds to your bank does this become an actual transaction.

We do this by working out how much this bank account is adrift and either doing a credit or debit correction to the settlement bank account like this;

Occasionally you make adjustments in ParentPay that then pull through into Tali and these are usually not real amounts of money and may need cancelling from your Tali software, if not cancelled they will affect your unsettled epayment totals.

You might make an adjustment in ParentPay to show a parent that you have contributed to a trip, moved a payment from one trip to another or moved a balance between siblings and as such these are not actual transactions and when these are imported into Tali you will need to search for them and cancel them, especially before you do your year-end in your Pebble software.

Please go to Transactions>Cancel Income or Expenditure transaction

Filter for>Adjustment (all the ParentPay adjustments should display - ones in capitals only ADJUSTMENT to be cancelled)

Check these transactions and then>Tick the boxes for each item or flood fill from the top to check them all

Click>Continue

Enter>A Reason - Adjustments in ParentPay not required in Pebble

>Cancel transactions