FAQ
How can I register for an event?
To register for an event, find the event you wish to register for and navigate to the events page.
On the event page, you will see a pink ‘Register’ button on the right-hand side of the screen. Click that button to start the registration process.
How can I see the details of the event?
To view an event's details:
1. Search events in your ‘Search’ page.
2. Click on a single event to navigate to the single event page.
3. You will land on the events ‘Event Details’ page where you can view event details, policies, staff, dates, etc.
4. To view the event schedule, click on the ‘Schedule’ tab at the top of the page.
5. To view the event Classes and Order of Go, click on the ‘Order of Go’ tab at the top of the page.
6. To view the event results, click on the ‘Results’ tab at the top of the page.
How can I see the location of the event?
You can view the event's location in two places:
1. On the single event page, you can view the event address on the data panel on the right-hand side of the event page.
2. You can also view the event location by scrolling to the bottom of the event page where you will find a map with the event location marked. Below the map are extra directions added by the event organizer.
How much does it cost to register for an event?
The cost to register for an event varies depending on the classes and added fees associated with each event. All fees are set by the event organizer when creating the event.
How can I see the registration fee for an event?
All event fees can be viewed on the single event page under ‘Fees’. You can click the ‘More’ button under each fee panel to open a modal with a full list of associated fees.
How can I see the dates of an event?
You can view an event's dates in a few locations:
1. At the top of the events page, below the title and bi-line are four data panels. One is called ‘Dates’ and one is called ‘Registrations’. These two panels display the event start and end dates, as well as registration open and close dates, respectively.
2. On the event page you can view the event dates and registration dates on the data panel on the right-hand side of the page.
3. In your event ‘Search’ page you can view a start date in the top right-hand corner of each single event card. You can also view its registration dates at the bottom of the event card above the list of registered riders.
What is a site map?
A site map is a map of the event grounds added by the event organizer. The details provided in the site map are set by the event organizer.
What is a site map of an event?
A site map is a map of the event grounds added by the event organizer. The details provided in the site map are set by the event organizer.
How many tickets are there left at my event?
The number of tickets remaining for an event depends on the event.
In order to view the number of remaining tickets, go to the event page and click on ‘Tickets’ in the data panel on the right-hand side of the page. This will display a modal with the tickets available and their prices.
How can I see all the fees for my event?
All event fees can be viewed on the single event page under ‘Fees’. You can click the ‘More’ button under each fee panel to open a modal with a full list of associated fees.
How much do stalls cost at an event?
Stall fees can be viewed on the single event page under ‘Stall’ in the ‘Fees’ section. You can click the ‘More’ button to open a modal with a full list of stall fees.
How much does feed cost at an event?
Feed fees can be viewed on the single event page under ‘Feed’ in the ‘Fees’ section. You can click the ‘More’ button to open a modal with a full list of feed fees.
How much does bedding cost at an event?
Bedding fees can be viewed on the single event page under ‘Bedding’ in the ‘Fees’ section. You can click the ‘More’ button to open a modal with a full list of bedding fees.
What are all the fees that exist at an event?
All event fees can be viewed on the single event page under ‘Fees’. You can click the ‘More’ button under each fee panel to open a modal with a full list of associated fees.
What are the refund policies for an event?
All event refund policies can be viewed on the single event page under ‘Fees’. You can click the ‘More’ button under each fee panel to open a modal with a full list of event refund policies.
What are the refund policies for an event that I registered at?
To view the refund policies of an event, navigate to the events page and click on ‘Refunds’ in the ‘Fees’ section. You can click the ‘More’ button to open a modal with a full list of event refund policies for that event.
How can I see an event’s rules?
To view the rules of an event, navigate to the events page and click on the ‘Rules’ button in the ‘Policies’ section. You can click the ‘More’ button to open a modal with a full list of policies for the event.
How can I see an event’s policies?
To view a full list of event policies, click on the events page and navigate down to the ‘Policies’ section. You can click the ‘More’ button to open a modal with a full list of policies for the event.
Where can I find info on the event’s order of go?
To view an event's Order of Go:
1. Search events in your ‘Search’ page.
2. Click on a single event to navigate to the single event page.
3. You will land on the events ‘Event Details’ page where you can view event details, policies, staff, dates, etc.
4. To view the event schedule, click on the ‘Schedule’ tab at the top of the page.
5. To view the event Classes and Order of Go, click on the ‘Order of Go’ tab at the top of the page.
6. To view the event results, click on the ‘Results’ tab at the top of the page.
Where can I find the event’s parking info?
To view an event's parking instructions, click on the event's page and navigate down to the ‘Policies’ section, and find the Parking Instructions.
You can click the ‘More’ button to open a modal with a full list of policies for the event.
How can I see who’s running the event?
You can view who is running an event in two places:
1. Go to the event page and in the data panel on the right-hand side of the page, you will see the name and logo of the Event Organizer.
2. To view the individual staff names, go to the event page and scroll down to the ‘Staff’ section where you can view the name and job role of each staff member. Click on their image to view their profile page.
How can I reach out to who’s running the event?
You can contact the staff running an event in three ways:
1. Go to the event page and in the data panel on the right-hand side of the page, you will see the name and logo of the Event Organizer. Click on their logo to go to their profile page where you can click the ‘Message’ button to email them directly.
2. Go to the event page and scroll down to the ‘Point of Contact’ section. Here you can see the name and phone number of the event's primary point of contact. Click the number to call them.
3. To view the individual staff members, go to the event page and scroll down to the ‘Staff’ section where you can view the name and job role of each staff member. Click on their image to view their profile page. Once on their page, you can click ‘Message’ to email the staff member directly.
Can I sign up to volunteer at an event?
To volunteer for an event, you will need to contact the event staff and ask them to add you as a volunteer which they will do in their ‘Manage Event Dashboard’.
You cannot add yourself as a volunteer.
You can contact the staff running an event in three ways:
1. Go to the event page and in the data panel on the right-hand side of the page, you will see the name and logo of the Event Organizer. Click on their logo to go to their profile page where you can click the ‘Message’ button to email them directly.
2. Go to the event page and scroll down to the ‘Point of Contact’ section. Here you can see the name and phone number of the event's primary point of contact. Click the number to call them.
3. To view the individual staff members, go to the event page and scroll down to the ‘Staff’ section where you can view the name and job role of each staff member. Click on their image to view their profile page. Once on their page, you can click ‘Message’ to email the staff member directly.
What paperwork is needed to register for an event?
The event organizer will stipulate what paperwork is required to participate in an event. You will be guided to sign this paperwork during the registration process.
To review what paperwork is required in advance, go to the event's page and navigate down to the ‘Paperwork’ section.
Here you can read the documents added by the event organizer, as well as instructions on who must sign them.
Where can I find the paperwork for an event?
The event organizer will stipulate what paperwork is required to participate in an event.
You will be guided to sign this paperwork during the registration process.
To review what paperwork is required in advance, go to the event's page and navigate down to the ‘Paperwork’ section.
Here you can read the documents added by the event organizer, as well as instructions on who must sign them.
How can I see who else is attending the event?
To view who is attending an event:
1. Search events in your ‘Search’ page.
2. Click on a single event to navigate to the single event page.
3. You will see a data panel on the right-hand side of the page.
4. Click the ‘Registered’ button at the bottom of the panel, just above the ‘Register’ button.
5. This will open a modal with a list of who is attending, and who is on the waitlist.
How can I see who else is registered for the event?
To view who is registered for an event:
1. Search events in your ‘Search’ page.
2. Click on a single event to navigate to the single event page.
3. You will see a data panel on the right-hand side of the page.
4. Click the ‘Registered’ button at the bottom of the panel, just above the ‘Register’ button.
5. This will open a modal with a list of who is attending, and who is on the waitlist.