Sometimes finding the right designer in the first trike might not go as expected. No worries, at the beginning, that can be completely normal and even something that we consider ahead of time.
Think about it as a dating app, we don't always fall in love with the first date we have, we need to try a little bit more and get to know the person inside.
Signing up with Penji is a learning process where we get to know each other and in every interaction with our different designers, you'll be able to choose your favorite ones and create your design team based on your brand's needs and what you like.
You can do the following if you feel someone isn't the right fit for you:
Click on the blue button "Chat with AM"
Select a reason in "How can we help you?"
Select the project or type in the project name
Add a brief description
Your request will be received by our Support team and they will make sure this is addressed promptly.
Feel free to contact them anytime as well at support@penji.co