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Why am I receiving poor-quality work?

Design quality issues

Mareth Chavez avatar
Written by Mareth Chavez
Updated this week

Sometimes a design just doesn’t hit the mark — and that’s totally okay. Maybe the style’s off, maybe the energy just isn’t there. Whatever the case, we’ve got your back. 💪

Penji has hundreds of talented designers ready to jump in and make magic happen. 🎨✨ While we try to match you with the right person from the get-go, once in a while the fit isn’t perfect — and that’s when we step in.

Here’s what you can do:
1. 🚨 Let us know! Reach out to our support team by using the help feature directly from your Penji dashboard. This will automatically create a ticket and get our team on it ASAP.

2. 💌 Or shoot us an email at support@penji.co — whichever works best for you.

We’ll review the situation and get you matched with a designer who better fits your brand and vibe. Easy peasy. 😎


BTW — not sure if you need a new designer just yet?

Sometimes a revision is all it takes! Learn how to request edits like a pro in this quick guide. 🔁

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