When you create a quiz, PerfectMatch generates three quiz versions in parallel. Occasionally a version fails or takes too long. Here's what to do:
Retry the failed version — On the "Choose quiz" step, each version has its own Try again button. Clicking it regenerates just that version, so you don't lose the other two.
Check your product source — Make sure the collection, best sellers, or hand-picked selection you chose actually contains products, and that those products have meaningful titles and descriptions. The AI can't build a good quiz from an empty or very sparse selection.
Wait a moment — Generation is limited to a certain number of attempts per store in a short window, so rapid retries can be temporarily blocked. If you see a message asking you to try again later, wait a minute or two and retry.
Start over if needed — If generation fails before any versions appear, close the wizard and start again. Nothing is saved until you choose a version, so there's no cleanup to do.
If generation keeps failing after a retry or two, contact us through the in-app chat — we're happy to help.