If you’ve started a Perifit Premium free trial but still can’t access Premium features, there are a few things you can check before contacting our support team.
1. Check that your purchase appears on your phone
First, make sure your Perifit Premium subscription appears in your purchase or subscription history.
iOS: Go to Settings → [your name] → Subscriptions and check that Perifit Premium appears there.
Android: Open the Google Play Store → Profile → Payments & subscriptions → Subscriptions and check that Perifit Premium appears there.
Make sure you’re checking with the Apple ID or Google account you used to start your free trial.
2. Check your Perifit Care account
Make sure you’re logged into the Perifit Care account used when you started your Perifit Premium free trial.
Your Premium subscription is linked to this Perifit Care account.
3. Try these steps
If your purchase appears on your phone and you’re using the correct Perifit Care account, try the following:
Close the Perifit Care app completely and open it again.
Check your internet connection and make sure you have a stable connection.
Try restoring your purchase: Go to Settings → Subscription → Restore in the Perifit Care app. This can help if your purchase has been cancelled or if your Premium access is not showing correctly.
If Premium features are still locked after trying these steps, contact our support team through the ? button of the app's main screen so we can check your subscription and help you.