Overview
When a promotion is active, your staff can redeem it for customers directly through the Scanner app. The scanner tracks both individual customer usage and the total global usage count, so you always know how many redemptions remain.
Redeeming a promotion
Open the Scanner app and log in.
Search for the customer by name, phone number, or card serial number.
Scroll down to the Promotions section on the customer's card.
Select the promotion you want to redeem.
Tap Redeem Promotion.
Enter the purchase amount.
Tap Redeem to confirm.
A success confirmation appears.
Tracking usage
After a redemption is processed, the scanner displays a usage counter next to the promotion (e.g., 1/100). This shows how many times the promotion has been used out of the total global limit. Once the maximum is reached, the promotion is no longer available to any customers.
The per-customer limit is also tracked. Once a customer has reached their individual usage limit, the promotion no longer appears on their card in the scanner.
After redemption
Once all of a customer's available redemptions have been used, the promotion disappears from their card and the card returns to its standard appearance. The scanner will no longer show the promotion as available for that customer.
FAQs
What happens when the global usage limit is reached?
The promotion is no longer available to any customers. For example, if the limit is set to 100 and all 100 redemptions have been used, no further customers can redeem it.
What if a customer has already used their individual limit?
The promotion will no longer appear on their card in the scanner. Other customers who haven't reached their limit can still redeem it (as long as the global limit hasn't been reached).
Where do I set up promotions?
Promotions are created and configured in the Promotions section of your Perkstar dashboard. For detailed instructions, see Promotions in Perkstar.
Does the promotion change the card's loyalty mechanics?
No. Promotions are for communication and engagement only. They do not affect stamp accrual, cashback percentages, point earning rules, or any other card mechanics.