Overview
Connecting the Google Business API lets you automatically reward customers with stamps or points when they leave a 5-star review on Google Maps. This is a powerful way to grow your Google reviews while incentivising customer engagement.
This feature works with the following card types: Stamp, Reward, Cashback, Multipass, and Gift.
Prerequisites
You must have a verified business profile on Google Business before connecting.
How to connect
Step 1: Connect Google Business API
Navigate to Settings in the left-hand menu, then click Services.
Click Connect to Google Business API.
Enter your Place ID (you can find this using the Google Place ID Finder).
Step 2: Configure your card template
Navigate to Cards in the left-hand menu and open the card template you want to configure.
In the card settings, enter how many points or stamps you want to award customers for a positive review.
Add a link to your business review page on Google Maps.
How it works
A customer visits your business and earns a stamp or points as usual.
They receive a feedback request and give a 5-star rating through your loyalty card.
They tap the Google Maps link and leave a review on Google Maps within 10 minutes.
The system detects the review and automatically awards the configured stamps or points to their card.
Important: The customer must leave the Google Maps review within 10 minutes of giving the 5-star rating through the loyalty card. Reviews submitted after 10 minutes will not trigger the reward.
Note: Each customer can only receive a reward for a Google review once per card. Repeat reviews do not earn additional stamps or points.
FAQs
Which card types support this feature?
Stamp, Reward, Cashback, Multipass, and Gift cards. Discount, Coupon, and Membership cards are not supported.
Does the customer need to leave a 5-star review?
Yes. Only 5-star ratings on Google Maps trigger the reward. Lower ratings do not qualify.
How long does the customer have to leave the review?
The review must be submitted on Google Maps within 10 minutes of the customer giving their 5-star rating through the loyalty card.
Can a customer earn the review reward more than once?
No. The reward is limited to once per card per customer.
Where do I find my Google Place ID?
You can look up your Place ID using the Google Place ID Finder. Search for your business and copy the Place ID.