Your login problem is probably due to the following reasons and the solution is simple!

1. We advise you to use Chrome, Mozilla, or Safari as your browser so that you can easily log into your account.

2. You should verify that you are trying to connect to your professional account using this adresse This web address is reserved to retailers and is different from the mobile app reserved for users. For more detail.

3. Check your username (email adresse) : the username was sent by email when you confirmed your registration on the Phenix business space.

4. Forgot your password ? No worries, just click on “Forgot your password”

💡 Liens utiles

I have forgotten the password of my professional space

I get an error message when I log in to my professional space

What is the difference between “My professional space” and the “Mobile app” of Phenix ?

🧁Need help ?

If your problem is not solved, please contact us at the number and email address indicated in your space and we will answer you as soon as possible! 🙂

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