FAQ Partner retailers

What is Phenix professional space ?

Your space to publish no-waste baskets 😃

Written by Myriam
Updated over a week ago

What is the difference between “My professional space” and the “Mobile app” of Phenix ?

Which one should you use?

Written by Myriam
Updated over a week ago

How to create my Phenix professional account 🍏

It only takes 2 minutest!

Written by Myriam
Updated over a week ago

First steps in my Phenix professional space

What basic information do I need to get started?

Written by Myriam
Updated over a week ago

Access my Phenix professional account in one click

Or how to gain precious time !

Written by Myriam
Updated over a week ago

🤷‍♀️ I struggle to log into my business space

Don't worry the solution is within easy reach !

Written by Myriam
Updated over a week ago

I get an error message when I log in to my professional space

Are you sure to log in to your professional space?

Written by Myriam
Updated over a week ago

I have forgotten the password of my professional space 🤔

How do I reset it?

Written by Myriam
Updated over a week ago

Empty your browser's cache

Learn how to clear your browser's "cache" and "cookies" 🍪

Written by Myriam
Updated over a week ago

How many anti-waste ads can I create?

Create and publish according to YOUR needs!

Written by Myriam
Updated over a week ago

How to create a new ad ?

The fundamentals to create an advert step by step

Written by Myriam
Updated over a week ago

Create a 'recurring' ad

Your best anti-waste strategy!

Written by Myriam
Updated over a week ago

What is the difference between a "recurring" ad, "one-time" ad and a "until sold out" ad?

Which one will give me the best chance of saving my unsold stock?

Written by Myriam
Updated over a week ago

I wish to activate, deactivate or change an advert

How to adjust quantities and modify the detail of an ad

Written by Myriam
Updated over a week ago

'Publication time-slot' and 'pick-up time-slot'

How to differently configure them ?

Written by Myriam
Updated over a week ago

Offer monthly subscription baskets

How does the subscription work ?

Written by Myriam
Updated over a week ago

What products can I put into a Phenix basket?

What type of unsold merchandise? What are the rules to respect?

Written by Myriam
Updated over a week ago

Closure and holidays

You are going away for your holidays, here is how you can pause all of your publications in one click.

Written by Myriam
Updated over a week ago

What is the difference between UBD and MDD?

What exactly do these two acronyms mean?

Written by Myriam
Updated over a week ago

Where can I find my current and past orders?

How do I track my baskets orders?

Written by Myriam
Updated over a week ago

What should I do when the customer comes to the shop to pick up their basket?

How do I validate orders?

Written by Myriam
Updated over a week ago

I received an order but nobody showed up to collect it 🤷

What should I do if a user does not come to collect their basket?

Written by Myriam
Updated over a week ago

A user has just cancelled his order ❌

What happens when a customer cancels an order?

Written by Myriam
Updated over a week ago

I have no unsold merchandise this evening, how can I cancel an order?

How do I cancel an order I can't fulfil?

Written by Myriam
Updated over a week ago

Basket incidents & customer refunds 😕

The best practise to avoid them!

Written by Myriam
Updated over a week ago

How will I get the proceeds from my basket sales?

How much will I get back? How often?

Written by Myriam
Updated over a week ago

How do I fill in my bank details?

What documents do I need to provide to receive my payments?

Written by Myriam
Updated over a week ago

Where can I find my invoices?

My accountant is coming next week ⌚

Written by Myriam
Updated over a week ago

🧐 I did not receive my bank transfer, what should I do?

My bank account has not been credited with the amount of my sales

Written by Myriam
Updated over a week ago

How to understand your Phenix invoice

How to decipher your Phenix monthly invoice

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Written by Claire Hélène JAUD
Updated over a week ago