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FAQ Partner retailers
FAQ Partner retailers
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30 articles in this collection
Written by
Myriam
and
Claire Hélène JAUD
My Phenix professional space
What is Phenix professional space ?
Your space to publish no-waste baskets 😃
Written by
Myriam
Updated over a week ago
What is the difference between “My professional space” and the “Mobile app” of Phenix ?
Which one should you use?
Written by
Myriam
Updated over a week ago
How to create my Phenix professional account 🍏
It only takes 2 minutest!
Written by
Myriam
Updated over a week ago
First steps in my Phenix professional space
What basic information do I need to get started?
Written by
Myriam
Updated over a week ago
Access my Phenix professional account in one click
Or how to gain precious time !
Written by
Myriam
Updated over a week ago
🤷♀️ I struggle to log into my business space
Don't worry the solution is within easy reach !
Written by
Myriam
Updated over a week ago
I get an error message when I log in to my professional space
Are you sure to log in to your professional space?
Written by
Myriam
Updated over a week ago
I have forgotten the password of my professional space 🤔
How do I reset it?
Written by
Myriam
Updated over a week ago
Empty your browser's cache
Learn how to clear your browser's "cache" and "cookies" 🍪
Written by
Myriam
Updated over a week ago
My baskets and ads
How many anti-waste ads can I create?
Create and publish according to YOUR needs!
Written by
Myriam
Updated over a week ago
How to create a new ad ?
The fundamentals to create an advert step by step
Written by
Myriam
Updated over a week ago
Create a 'recurring' ad
Your best anti-waste strategy!
Written by
Myriam
Updated over a week ago
What is the difference between a "recurring" ad, "one-time" ad and a "until sold out" ad?
Which one will give me the best chance of saving my unsold stock?
Written by
Myriam
Updated over a week ago
I wish to activate, deactivate or change an advert
How to adjust quantities and modify the detail of an ad
Written by
Myriam
Updated over a week ago
'Publication time-slot' and 'pick-up time-slot'
How to differently configure them ?
Written by
Myriam
Updated over a week ago
Offer monthly subscription baskets
How does the subscription work ?
Written by
Myriam
Updated over a week ago
What products can I put into a Phenix basket?
What type of unsold merchandise? What are the rules to respect?
Written by
Myriam
Updated over a week ago
Closure and holidays
You are going away for your holidays, here is how you can pause all of your publications in one click.
Written by
Myriam
Updated over a week ago
What is the difference between UBD and MDD?
What exactly do these two acronyms mean?
Written by
Myriam
Updated over a week ago
Order management
Where can I find my current and past orders?
How do I track my baskets orders?
Written by
Myriam
Updated over a week ago
What should I do when the customer comes to the shop to pick up their basket?
How do I validate orders?
Written by
Myriam
Updated over a week ago
I received an order but nobody showed up to collect it 🤷
What should I do if a user does not come to collect their basket?
Written by
Myriam
Updated over a week ago
A user has just cancelled his order ❌
What happens when a customer cancels an order?
Written by
Myriam
Updated over a week ago
I have no unsold merchandise this evening, how can I cancel an order?
How do I cancel an order I can't fulfil?
Written by
Myriam
Updated over a week ago
Basket incidents & customer refunds 😕
The best practise to avoid them!
Written by
Myriam
Updated over a week ago
Billing and payment
How will I get the proceeds from my basket sales?
How much will I get back? How often?
Written by
Myriam
Updated over a week ago
How do I fill in my bank details?
What documents do I need to provide to receive my payments?
Written by
Myriam
Updated over a week ago
Where can I find my invoices?
My accountant is coming next week ⌚
Written by
Myriam
Updated over a week ago
🧐 I did not receive my bank transfer, what should I do?
My bank account has not been credited with the amount of my sales
Written by
Myriam
Updated over a week ago
How to understand your Phenix invoice
How to decipher your Phenix monthly invoice
C
Written by
Claire Hélène JAUD
Updated over a week ago