The web app can be accessed from any modern browser - on a desktop or mobile device. We recommend using Google Chrome. Internet Explorer is not supported.

When a new update is ready, a blue update bar will automatically appear at the top of the browser screen. Click 'here,' and the app will update itself.
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The same blue update bar will appear in the browser on your mobile device's browser:

To find out which version of the web app you currently have, click the Profile Settings icon, and you will see the version next to the Pinpoint Works logo:​

The native mobile apps can be downloaded for iOS and Android for phones and tablets:
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Depending on your device’s settings, updates to the native apps may be done automatically or manually. To check if you have the latest version of the mobile app, head to the App Store or Play Store and search for Pinpoint Works. If an update is available, an option to update will appear. Otherwise, the option to 'Open' will appear.

You can find the version of the Pinpoint Works native apps you're using by opening the menu icon (3 horizontal lines) in the top left corner of the app. Then, scroll down to the bottom of this menu, and the version number will be displayed.

If you're having trouble with the mobile apps, we recommend uninstalling and reinstalling the app over good internet. For more information, please refer to our full mobile app guide.

Send us a message through the chat icon in the web app, email us or keep looking through our Help Centre for more information.