How to deactivate, reactivate and permanently delete users from an organization
Admin-level account permissions are required to deactivate, reactivate and permanently delete users from a Pitchly organization.
Deactivating a user will prevent them from logging into their Pitchly account. Once a user is deactivated, an Admin will have the ability to reactivate or permanently delete the user account.
To manage users in an organization:
Select the Users tab to the left of the Admin home view
Click Users at the top of the screen
Use the search bar to find a specific user
Alternatively, sort by user status and/or alphabetical/chronological order
To view which workspaces and/or teams a user is added to, click on the user’s name to view the User memberships window.
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To deactivate a user:
Find the user you wish to deactivate
Click the ellipses next to the user name
Click Deactivate
From the pop-up window, click OK
To reactivate a user:
Once deactivated, find the user you wish to reactivate
Click the ellipses next to the user’s name
Click Reactivate
From the pop-up window, click OK
Please Note: If a user account is reactivated, all previously assigned workspace memberships and respective permission levels will be restored.
To permanently delete a user:
Once deactivated, find the user you wish to delete
Click the ellipses next to the user’s name
Click Permanently Delete
From the pop-up window, click OK
Please Note: Permanently deleting a user account will remove all assigned workspace memberships and permissions levels. Admins will be unable to restore.
We’d love to hear from you. If you have any feedback on product enhancements or additional questions, email the team at PitchlySupport@pitchly.com.