Before disputing a project, it is always best to try to resolve the issue with the customer. Send a message to the customer within the order regarding the issue you're experiencing.
1. To initiate a dispute, click on "Actions" in the top right corner.
2. Once this menu opens, click "Submit Dispute." You'll then need to read and agree to the provided message to continue with your dispute:
3. Select a reason for your dispute. Options include:
Unable to access assets from the customer: Customer did not provide the necessary access to complete the order.
Customer asked for more than agreed upon: Customer asked for additional work beyond what was agreed upon in the original price.
Customer will not accept work: Customer will not accept a reasonable fulfillment of the order.
Need to Cancel: Order was placed by mistake or was placed incorrectly by customer. For example, the customer ordered the wrong service or the wrong quantity.
Other
4. Provide additional details that will help us in resolving your dispute.
5. Submit your dispute.
Important Notes:
Disputes are typically reviewed by Pixlmob admin within 1 business day.
The customer is immediately notified of your dispute but does not see the reason for your dispute, which is only visible to the Pixlmob team.
We do not guarantee the dispute will be resolved in your favor. However, we make every effort to resolve the issue fairly.
FAQs:
Can I withdraw a dispute if the customer and I are able to work it out?
Can I withdraw a dispute if the customer and I are able to work it out?
Yes! You can withdraw a dispute by accessing the same menu where you initiated the dispute and selecting "Withdraw Dispute."
How does a dispute impact my profile?
How does a dispute impact my profile?
If Pixlmob resolves the dispute in the customer's favor, the vendor is not paid for the order at all.
In some cases, Pixlmob will split the total paid for the order and issue a partial refund to the customer as well as a partial payment to the vendor.
Disputes are monitored and logged by Pixlmob and any vendor with repeat infractions or consistent issues could be suspended, fined, or banned from the platform.
Is a refund always issued?
Is a refund always issued?
Each dispute is reviewed on a case-by-case basis and we will issue a refund to the customer's Pixlmob balance when appropriate.
Can the customer leave a review on my profile if the order is disputed?
Can the customer leave a review on my profile if the order is disputed?
Yes, whether you or the customer initiate the dispute, once it is resolved, the customer will be able to leave a review on your profile.