Pixlmob's unique dispute process empowers customers to confidently place orders, knowing they are fully protected in the event of a disappointing result.
Before disputing a project, it is always best to try to resolve the issue with the vendor. Requesting Revisions is an opportunity to not only provide valuable feedback to a vendor looking to improve his skills and earn your business, it also spares you from the hassle of ordering the same media from another vendor. You can learn more about requesting revisions here.
1. To initiate a dispute, click on the service menu within your project. You can access this menu from 2 places:
By clicking the menu icon (3 dots) on the far right end of the service within your project
By clicking on this same menu icon within the service details page
2. Once this menu open, click "Submit Dispute." You'll then need to read and agree to the provided message to continue with your dispute:
3. Select a reason for your dispute. Options include:
Unresponsive Vendor: Vendor never responded to or completed the order.
Quality of Work: Edits were not made as requested or were not made well.
Pricing Discrepancy: Vendor is asking for additional funds above what is included in the order.
Late Delivery: Vendor delivered the order but was late.
Communication from the vendor: Messages from the vendor were misleading or inappropriate.
Need to Cancel: Order was placed by mistake, was placed incorrectly (i.e. the wrong quantity was entered), or is no longer needed.
Other
4. Provide additional details that will help us in resolving your dispute.
5. Submit your dispute.
Important Notes:
Disputes are typically reviewed by Pixlmob admin within 1 business day.
The vendor is immediately notified of your dispute but does not see the reason for your dispute, which is only visible to the Pixlmob team.
We do not guarantee the dispute will be resolved in your favor. However, we make every effort to resolve the issue fairly.
If a refund is due as a result of your dispute, it will be automatically posted to your Pixlmob balance once the dispute is resolved. Review Pixmob's refund policy here.
You will not be able to leave a review for a vendor until the dispute has been resolved.
FAQs:
Can I withdraw a dispute if the vendor and I are able to work it out?
Can I withdraw a dispute if the vendor and I are able to work it out?
Yes! You can withdraw a dispute by accessing the same menu where you initiated the dispute and selecting "Withdraw Dispute."
How does a dispute impact the vendor?
How does a dispute impact the vendor?
If Pixlmob resolves the dispute in your favor, the vendor is not paid for the order at all.
In some cases, Pixlmob will split the total paid for the order and issue a partial refund as well as a partial payment to the vendor.
Disputes are monitored and logged by Pixlmob and any vendor with repeat infractions or consistent issues could be suspended, fined, or banned from the platform.
Is a refund always issued?
Is a refund always issued?
Each dispute is reviewed on a case-by-case basis and we will issue a refund to your Pixlmob balance when appropriate.
If I dispute a project, can I then transfer it to a different vendor?
If I dispute a project, can I then transfer it to a different vendor?
Unfortunately, projects cannot be transferred from one vendor to another. However, you can duplicate a project and quickly reorder it from a different vendor.
Do I have to wait for my refund before I order from another vendor?
Do I have to wait for my refund before I order from another vendor?
No, you can place an order from another vendor anytime. However, any refunds will not be available in your Pixlmob balance until the dispute is reviewed and resolved so you will likely have to add funds to your Pixlmob balance in the interim.
What should I do if a vendor disputes my project?
What should I do if a vendor disputes my project?
There are several reasons why a vendor might dispute your project and the vendor should have notified you of such.
If you're able to resolve the issue with the vendor, he can withdraw the dispute and complete the project.
Otherwise, you should assume the vendor is no longer working on your project, it will not be completed, and you should order from another vendor.
I ordered the wrong quantity of images. Can I get a partial refund?
I ordered the wrong quantity of images. Can I get a partial refund?
If you ordered the wrong quantity of images, you can dispute the order. We will review it within 1 business day and can issue a partial refund if applicable.
I don't see "Submit Dispute" in my menu options. Can I still dispute it?
I don't see "Submit Dispute" in my menu options. Can I still dispute it?
Once the vendor delivers an order, you have 3 days to:
Request Revisions
Dispute the project
Accept the delivered work
After 3 days, if none of the above actions are taken, the project will be automatically accepted and the status will be updated to Completed.
When a project is Completed, it cannot be disputed, refunded. or revised.