In order to receive a refund on a project, the service or entire project must be disputed. Once a customer accepts and approves of a vendor's work, the service or project cannot be disputed.

Disputes are reviewed within one business day and our team will review the dispute to determine if a refund is appropriate. Any funds refunded from a disputed order will be added to the user’s Pixlmob balance and can be automatically applied towards future orders. Learn more about how disputes are handled here.

When a customer adds funds to his Pixlmob balance to be used on orders. those funds cannot be refunded to the customer's original payment method without administrative approval. To request an administrative refund review, please submit this form.

To view Pixlmob's Payment Terms, click here.