The Pro Connector should stay plugged into your WiFi router for Plaato Pro to remain connected to Plaato Cloud. To check that you are successfully connected click here
Please follow the steps below If your device has lost connection to Plaato Cloud.
If connection to cloud is still not restored, please write in to us, letting us know:
The state of the LEDs on your Pro Connector.
What WiFi connection symbol is displayed on your device, in your app
You can use the messenger app at the bottom right of this page or write to firstname.lastname@example.org