1. The PLAATO Connect
a) The PLAATO Connect is configured as a router with a DHCP server that provides IP addresses to connecting devices (PLAATO Pros). It is not set up as an access point.
b) The IP address of the PLAATO Connect is 192.168.8.1. If any other device (e.g. another router or access point) on the local network uses this IP it will result in a conflict. To resolve this, the IP of the PLAATO Connect must be changed. Click here for instructions to resolve.
c) The PLAATO Connect does not run any required features for the PLAATO Pro to operate. The PLAATO Connect only does the job of setting up the WiFi network. This means that it is possible to use any other device to set up and broadcast the WiFi network.
d) The PLAATO Pro will connect to any WiFi network configured with the correct SSID (network name) and PSK (password). The network can come from things like the PLAATO Connect, a mobile hotspot, or a customer-configured network. It does not have to be from the PLAATO Connect. For the correct credentials, email support@plaato.io.
2. Router Ports
a) PLAATO does not require port forwarding (outside world reaching our devices), but we need outbound traffic (our devices can reach the outside world) on the below ports.
b) The internet uses standard ‘ports’ on routers to communicate. For extra security, some companies or router manufacturers block those ports, to stop hackers. We need the following ports to be open
MQTT on PORT: 1883
MQTT over TLS on PORT: 8883
HTTP PORT: 80
HTTPS PORT: 443
c) You can test whether these ports are open by following the below instructions. You will require the correct credentials. For these, please reach out to support@plaato.io.
Once you have the right credentials, join PLAATO Cloud Connect and then follow these links.
Test PORT 443: http://portquiz.net:443/ - HTTPS
Test PORT 1883: http://portquiz.net:1883/ - MQTT
Test PORT 8883: http://portquiz.net:8883/ - MQTT over TLS (like HTTP vs HTTPS)
If any of these ports do not work, then it is the responsibility of the customer to open them up, as these are standard ports used for IoT communication.
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