If you notice that people who marked themselves as unavailable are still receiving payment requests, it’s usually due to how attendance is recorded. Follow these steps to ensure payment requests go only to attendees.
📝Steps to Send Payment Requests
Open the Event in PLAI.
Navigate to the Attending tab.
Verify that attendance is accurately marked:
Attended – for those who were present
Unavailable / Did Not Attend – for those who were absent
Click Collect Fees to send payment requests.
Note: Payment requests are sent only to those marked as Attended. Anyone marked as unavailable or absent will not receive a payment request.
💡Tips & Best Practices
Always update attendance before clicking “Collect Fees.”
Double-check that the Attended status accurately reflects who participated in the session.
This ensures your club only requests payments from those who actually attended.
✅ Summary
Update attendance in the Attending tab.
Mark who attended and who did not.
Click Collect Fees → only attendees receive payment requests.