Overview
Platter supports multi-location management, allowing you to operate and oversee multiple restaurant branches under a single Platter account. Each location can have its own menu, pricing, inventory, floor plan, staff settings, and hardware configuration, while corporate-level information, such as account ownership, remains consistent.
This guide explains how to set up new Platter locations, switch between locations, understand which settings are shared or independent, and manage menus across multiple branches.
Prerequisites
Before managing multiple locations in Platter, ensure that:
You have Admin access to the Platter Back Office.
Additional restaurant locations have been set up on your behalf by Platter Support or your designated account representative.
You have access to the Platter Back Office login:
https://admin.plattermanagement.com/Each location is properly activated in your account.
Steps
1. Setting Up New Locations
New locations in Platter must be added by the Platter Support team or your Platter account representative.
How to add a new location-:
Contact Platter Support or your onboarding representative.
Provide required details such as:
Location name
Address
Phone number
Operating hours
Tax details
Once created, the new location will appear in your location list inside the Back Office.
2. Switching Between Locations
You can quickly move between different restaurant locations in the Platter Back Office.
To switch locations-:
Log in to the Platter Back Office.
Click the Location Selector in the top-left corner.
Choose the branch you want to manage.
You will instantly switch to that location’s settings.
3. Understanding Shared vs. Location-Specific Features
Platter uses a simple, flexible structure for multi-location operations.
Global (Shared Across All Locations)
Platter’s global functionality is limited to admin-level access, allowing Admin users to switch between all restaurant locations and oversee each branch. While admins can access every location, they must configure settings manually at each one because Platter does not auto-sync changes across locations.
Location-Specific (Independent by Branch)
Most operational elements are unique per location, including:
Menus and menu prices
Categories and modifiers
Teams and user permissions
Floor plan layouts
Inventory items and stock levels
Printers and hardware profiles
Promotions
POS devices
Payment terminal connections
Taxes and service charges
Each location can operate according to its own needs.
4. Managing Menu Items Across Locations
Platter does not use Local/Shared/Global menu structures like other POS systems. Instead, menus are independent per location.
Menu management works as follows:
Local Menus (Default)
Each location maintains its own menu.
Items, categories, modifiers, and prices can differ by location.
Ideal for regional pricing or location-specific dishes.
Troubleshooting
Location not visible in Back Office
Ensure the location was created by Platter Support.
Confirm your admin account has access to that location.
Menu changes are not updated on POS devices
Restart the POS app
Ensure the iPad is connected to the internet
Printers not appearing for a specific location
Printers must be set up per location
Check Wi-Fi network connection
Reconfigure the printing profile under that location only
Cannot switch between locations
You may not have access permission to the branch
Contact your Admin or Platter Support to enable access