Overview
Menus in Platter Back Office define your restaurant’s offerings and control what appears on the POS. A clear, organized menu structure helps staff find items faster, leading to smoother, more efficient service.
Prerequisites
Before managing menus, ensure that:
You are logged in with an Admin role or have menu-management permissions
Your device has an active internet connection
Items have already been created in the inventory
Steps
Log in to your Platter Back Office.
Navigate to Cuisine Hub > Menu.
On the Menu page, the admin can:
View all existing menus
Edit any menu
Delete menus
Create new menus using the Add Menu button
After menus are created or updated, they will automatically sync to the POS.
On the POS, staff will have an option to switch between menus (for example, Lunch Menu or Dinner Menu) based on what the admin has set up.
Troubleshooting
The menu is not showing on the POS
Restart the POS app
Confirm the device is connected to the internet
Ensure the menu is active and assigned correctly
Menu changes are not updating
Verify that all changes were saved in the Back Office
Refresh or restart the POS app
Allow a few moments for syncing to complete
Unable to switch menus on the POS
Ensure more than one menu exists in the system
Confirm menus are active and assigned to the location
Restart the POS app
Items missing from a menu
Confirm the item is assigned to the correct menu
Check that the item is marked as active
Ensure the item is not restricted by location or availability settings