Overview
The Platter Back Office is the central control system for managing your restaurant’s setup, operations, and administrative tasks. While the Platter POS app powers your front-of-house operations - taking orders, accepting payments, managing tables - the Back Office is where you control all the configurations that make your restaurant run smoothly.
From menu creation and team management to inventory tracking, promotions, and real-time reporting, the Back Office gives restaurant owners and managers full oversight and control. Every change made in the Back Office automatically syncs to all your POS devices, ensuring consistency and accuracy across the entire operation.
This article provides a comprehensive introduction to the Back Office, including its purpose, how to log in, and an in-depth look at every major section available in the navigation menu.
Understanding the Back Office
The Back Office is the core administrative environment of Platter. It is designed for managers and administrators who need to configure, monitor, and optimise restaurant operations. It is accessible from any web browser and offers real-time connectivity with your POS devices.
The Back Office plays a critical role in:
Setting up your menu and pricing
Creating and managing your teams
Designing your table layout
Managing promotions and marketing campaigns
Monitoring stock and ingredient levels
Tracking business performance
Configuring printers, payment methods, and receipt design
Managing multi-location restaurants
Reviewing Reports
Because Platter is cloud-based, any updates made in the back office reflect instantly across your restaurant, ensuring a unified and accurate system at all times.
Logging In for the First Time
To get started, you must log in to your Platter Back Office account.
Steps:
Open a supported web browser (Google Chrome recommended for best performance)
Use the Platter Management login link provided during your onboarding: https://admin.plattermanagement.com/.
Type your admin email address.
Enter the temporary password shared by the Platter Onboarding team.
You will be prompted to create a new, secure password.
After a successful login, you will be directed to the Dashboard overview screen.
If your business operates multiple locations, select the location you want to manage.
Password Best Practices
Include uppercase and lowercase letters
Add numbers and symbols
Avoid using POS PINs or easily guessable words
Update passwords every 90 days for better security
Business Profile Types
Platter supports a variety of restaurant types, and each one may have different functional needs. During onboarding, you can select your business profile type to preconfigure certain features and workflows.
What is a Business Profile Type?
A Business Profile Type is the category that best describes your restaurant’s operating model. Platter uses this information to customise your system’s structure, menu presentation, service options, and reporting style.
Common Business Profile Types in Platter include:
1. Dine-In Restaurant
Ideal for full-service restaurants.
Pre-configures:
Table-based ordering
Floor plan management
Table numbers & sections
Course management
2. Quick Service Restaurant (QSR / Fast Food)
Designed for counter-service or quick-turnover environments.
Pre-configures:
No table layout required
Fast-order entry
Simplified menu screens
Payment-first workflow
3. Café or Bakery
Perfect for cafés, dessert shops, and coffee bars.
Pre-configures:
Item-forward menu structure
Speciality modifiers (e.g., milk types, sizes)
Simple checkout flow
4. Bar or Lounge
Optimised for beverage-heavy businesses.
Pre-configures:
Alcohol-focused categories
Happy-hour promotions
Fast-order drink modifiers
Open tabs
5. Food Truck / Cloud Kitchen
Meant for small spaces or online-order-centric kitchens.
Pre-configures:
Minimal floor plan
Compact POS views
Inventory-focused ingredient tracking
6. Multi-Cuisine or Multi-Section Restaurant
For larger restaurants offering multiple cuisines or service styles.
Pre-configures:
Cuisine Hub is structured by cuisine type
More advanced menu categorisation
Section-based printing (e.g., tandoor, grill, bar)
Navigating the Back Office
The Platter Back Office is organised into a left-side navigation panel and a top toolbar. Each section is dedicated to a specific area of restaurant operations.
Below is a deep dive into each major section of the Platter Back Office.
1. Dashboard
The Dashboard is your restaurant’s at-a-glance performance centre. It provides real-time business insights in a visual, easy-to-understand format.
From the Dashboard, you can view:
Total Sales for the day, week, or month
Order Volume and traffic trends
Top-selling items and categories
Average order value
Peak business hours
Payment method breakdowns
Live POS activity
This section is ideal for monitoring performance throughout the day or reviewing trends for planning and forecasting.
2. Teams
The Teams section manages all of your employees' access and permissions.
You can:
Add new staff profiles
Assign roles (Admin, Manager, Server, Kitchen Staff, Cleaner, etc.)
Customise permissions for each role
Reset staff PINs
Control access to sensitive operations (discounts, voids, refunds)
Track attendance through clock-in/out
Teams ensures that the right people have access to the right tools, reinforcing both security and operational efficiency.
3. Cuisine Hub
Cuisine Hub is the heart of your menu management system. It allows you to build and maintain a complete digital menu.
You can:
Add new menu items with names, descriptions, and prices
Arrange items into categories (e.g., Appetisers, Mains, Desserts)
Create modifiers and add-ons
Manage item visibility (show/hide from POS)
Create combos, meal bundles, or special variations
Organise menu items for different services (dine-in, takeout, delivery)
Changes made here update instantly on the POS, ensuring accuracy for staff and customers.
4. Floor Plan
Floor Plan enables you to design your restaurant layout within Platter POS, making table management intuitive for staff.
You can:
Add tables and assign each table a number
Drag and place tables to match your real restaurant layout
Create sections (kitchen, main dining room, bar, etc.)
Edit capacity or change table shapes (round, square, booths)
Add special areas (waiting area, reserved section)
A well-designed floor plan improves table tracking, reduces delays, and enhances the dining experience.
5. Promotions
The promotions section allows you to create marketing offers, automated discounts, and special deals.
You can:
Build time-based promotions (Happy Hour, weekday specials).
Create percentage or fixed-amount discounts
Offer buy-one-get-one (BOGO) deals
Apply promotions to specific categories or items
Set start/end dates or recurring schedules
Activate or deactivate promotions instantly
Promotions help boost sales, attract customers, and enhance marketing efforts.
6. Inventory
Inventory allows you to manage ingredients, track stock levels, and monitor consumption.
You can:
Add ingredients and assign unit measurements
Map ingredients to menu items
Track stock-in and stock-out
Receive alerts for low or out-of-stock items
Monitor food cost percentages
Generate inventory reports to identify waste or pilferage
Accurate inventory reduces cost, improves procurement planning, and ensures menu items remain available.
7. Reports
Reports give you a comprehensive look into your operations. This area is essential for business analysis and decision-making.
You can view reports on:
Total sales and revenue trends
Best-selling items and categories
Payment methods
Order volumes by hour/day
Staff performance
Taxes and service charges
Cancellations, voids, and refunds
These insights help you plan staffing, adjust menus, manage costs, and grow your business.
8. Settings
Settings is where you configure system-wide details and operational rules.
You can:
Update restaurant name, logo, address, and contact details
Configure taxes, service charges, and rounding rules
Set up printers and printer profiles
Manage payment methods and terminal connections
Customise receipt layout
This section is crucial for ensuring your POS environment reflects your restaurant’s needs.
9. Logout
Be sure to log out after finishing your work, particularly on shared devices, to maintain company security.
Troubleshooting
Login issues
Check the internet connection
Ensure the browser is updated
Confirm account activation with Platter Support
Changes are not syncing to the POS
Restart the POS app
Ensure a stable internet connection
Missing menu options
Your role may not have permission
Ask an Admin to update your access
Device or printer not responding
Reconnect or reset the device
Check Wi-Fi/Bluetooth connection
Verify printer settings in Settings > Hardware