How long do deposits take?
That depends on the payment method. However, in most cases, they arrive within the next few seconds or minutes.

Do you give exact deposit ETAs?
Not exactly. Deposit times can vary depending on the payment provider, approval status, and network conditions, but in most cases, deposits arrive within the next few seconds or minutes.

Why hasn’t my deposit arrived yet?
The most common reasons are:

Why was my deposit not credited?
This can happen if the transaction is still pending, was sent incorrectly, or more checks are needed before the funds can be added.

Deposit not showing up?

If your crypto deposit hasn't appeared in your account after a reasonable wait, don't worry! The first step is to check the status of your transaction using a blockchain explorer and your transaction hash. This will show whether the transaction has been confirmed on the blockchain.

If the transaction is confirmed but the funds haven't shown up in your account, contact support and share the details of the transaction so we can review it. We’re here to help resolve the issue quickly and ensure your funds are safe.

Are there any deposit fees?
In many cases, deposit transaction fees are covered on our side. That said, your wallet provider or network may still apply their own fees, including possible currency conversion charges.