Setting up a thank-you message after submitting a form is essential for providing a positive user experience by confirming receipt of their data. This reinforces the user-friendliness and transparency of your process, encouraging future engagement.
What's more, this message can provide additional information or next steps, improving communication with your users.
Prerequisites:
Define your resource type: Contact form or premium content.
Why personalize your thank you messages?
It will help you strengthen your relationship with your customers by making them feel appreciated and valued. Careful personalization of your thank you messages can help improve the perception of your company and strengthen your brand image.
Let's customise a thank you message
Option 1: From the form template tab
- Go to Conversion (1) then Form templates (2).
- Click on Thank you message (3).
- Choose the template you wish to modify or create a new one (4).
Option 2: From your resources > edit a form.
Go to your content, then click to edit the form
Then find: thank you message:
From the drop-down list, select your template or click on edit to personalize the message. (1)
a) Display the thank-you message:
You have two options:
Send a thank-you message after submitting the form (2) while clicking on "edit" to add text in the dedicated block.
Or redirect to a pre-configured URL (3). This will redirect the user to a personalized thank-you page (with a GIF of your team, for example?).
b) In the Collaborators to notify session, enter an e-mail address that will be notified after the form has been submitted(4).
Tips
You can link your thank-you message to several pieces of content.