To enable remote monitoring and control features, all Plugzio EV chargers must be connected to the internet. Depending on your model, your charger will either connect via Cellular (4G/LTE) or WiFi. Below are the steps to get each type online.
Cellular Devices: Auto-Connect on Power-Up
If you have a Plugzio charger with built-in 4G/LTE capability, it should automatically connect to the internet as soon as it is powered on, provided there is sufficient cellular signal in the installation area. Please review our on-site assessment and installation checklist guides for further details on signal strength requirements.
WiFi Devices
There are three ways to connect Plugzio devices to a WiFi network:
Using a Plugzio Extender: Devices will automatically connect, as Plugzio extenders come preconfigured.
Using Your Own WiFi Router: If you're using your own router and network, you can set the SSID and password according to this guide, and the devices will auto-connect. Plugzio devices are designed to automatically connect to a set of preconfigured WiFi SSID and password combinations. For enhanced security or to request a custom configuration, please contact Plugzio Support. We’ll be happy to provide secure, personalized network credentials tailored to your needs.
Connecting to a Custom Network: To connect the devices to any other network configuration, follow the steps in this guide.
Need help with anything else? Contact the Plugzio customer care team to have a chat with one of the specialists and discuss your concerns.