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Plugzio user - How to charge with a Plugzio device

Step-by-step guide on how to activate and start using a Plugzio device

Florian Remi avatar
Written by Florian Remi
Updated over a month ago

This article assumes that you have created a Plugzio User account and have a wallet already created. If you have not created a user account or a wallet, please follow the User - Registration and/or User - Create A Wallet guide respectively.

Charging With Plugzio Devices

  • Make sure the LED on the device is breathing a cyan (i.e. light blue) color. This means that the device is available for use.

  • Log into your Plugzio User Dashboard and you will land on the Dashboard page

  • Connect or plug your electrical vehicle/device to the Plugzio device.

Two Ways To Activate A Plugzio Devices

  • Scan the QR code on the front side of the device with your camera app

  • Enter the device ID (indicated in the below picture) that is located under the QR code (For example, the device ID on the above picture is 5JB98)

  • By proceeding to activate a Plugzio device through any of the above-mentioned ways, a pop-out dialog will appear and will present either:


    ​Payment Plan: This is the fee that is required to use the device. Payment plan fees and categories are set by the managers of the outlet. A billing plan may consist of the following categories:
    - Currency: The type of dollar currency the amounts are in
    - Activation Fee: The amount of money that will be billed upon activating the device
    - Duration Rate: The amount of money that will be billed per hour of using the device
    - Consumption Rate: The amount of money that will be billed per kilowatt-hour (kWh) of consumption
    ​ - Some devices may be set to "Free Use" and in this case, there is no charge for usage


    ​Access Denied: This will appear if you do not have access to the device or if the device is offline. To gain access to the device, contact the device manager.

  • Upon accepting the fees presented on the payment plan, the device will activate and electricity should start flowing. Any ongoing or live sessions can be seen on the "Recent Plugs" tile on the same page.
    - Upon successful activation the LED on the device will change to a blinking rainbow when it is in use.
    - If you have insufficient funds in your wallet you will be denied access to the device. To add money to your wallet, follow the User - Top Up A Wallet guide.

  • Congratulations! You are now charging with your Plugzio device!

Two Ways To Stop A Charging Session

  • Unplug from the Plugzio device (this will end the session automatically)

  • Deactivate the Plugzio device from the Dashboard page by clicking TURN OFF on the Recent Plugs section.

Link To YouTube Guide:

Need help with anything else? Contact the Plugzio customer care team to have a chat with one of the specialists and discuss your concerns.


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