Skip to main content
All CollectionsGetting StartedFAQs
What do I do if I see data discrepancies?
What do I do if I see data discrepancies?

This details the steps you should take if you see differences between your raw data and what is on Polar Analytics.

Abby Garland avatar
Written by Abby Garland
Updated over a year ago

If you are seeing any data discrepancies between your tools and Polar Analytics, there are a few quick steps you can take to troubleshoot.

Note:

  • If you're seeing discrepancies with Shopify data, this article outlines troubleshooting steps.

  • If you're seeing discrepancies with your ad sources' data, this article outlines troubleshooting steps.

Step 1: Check your Views

If you currently have a View applied on Polar that doesn't match what you have on your other tool (such as Shopify, for example), make sure you have removed your view to compare the raw data.

Step 2: Check your Filters

If you are currently filtering your data in your applications, check to ensure that your filters match what is on Polar (or remove the filters to view the raw data).

Step 3: Contact us

If you're still seeing data discrepancies after following the steps above, please reach out to our Support Team through the in-app live chat or email us at support@polaranalytics.co.

Did this answer your question?