How can I find which Sales Channels correspond with my Channel IDs?

In Polar, we currently only have access to numerical channel IDs from the Shopify API (not channel names). This is because channel names are not available in the Shopify API. We understand that it can be challenging to identify which channel IDs belong to each Sales Channel.

The recommended way to access channel IDs:

From Shopify Reports. Open your Total Sales Over Time report and add the Dimensions Sales Channel and Sales Channel ID to view the corresponding Channel IDs.

Additional ways to access channel IDs:

Directly on your Shopify API as explained in this article.
Directly on your Shopify Admin. When you click on the channel, the ID will be at the end of the URL of that newly opened page.
From the Shopify Homepage. Click on "View report" after selecting the Sales Channel you want to check. The report will automatically filter on that ID on the next page (see the images below for a visual).

If you're still unable to determine which Channel IDs are associated with your Sales Channels, we recommend creating a Custom Report broken down by Sales Channel, including either Total Sales or Total Orders as a metric. From there, you can cross-compare this data with the same report on Shopify to determine which Sales Channel each order is coming from.

For example, you could create this report in Polar, and cross-compare with Shopify to determine which Sales Channel the numerical Channel ID is associated with.

To make it easier to see the correct names in Polar, we recommend creating a Custom Dimension that maps numerical Channel IDs to their corresponding Sales Channel names. This allows you to work with more intuitive data in your reports. More information on that here: How can I rename my Sales Channels?

If you need any assistance here, don't hesitate to reach out to our Support Team using the in-app live chat and we'll be happy to assist.

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