At Poppins, we’ve got your back! We know accidents happen, which is why you’re covered up to €5,000 for accidental damage or theft during your rental period. Rent with confidence, knowing we’re here to help if something unexpected happens.

Poppins Warranty is the second layer of protection, stepping in only once the deposit has been applied: it covers the gap if the validated amount goes beyond the deposit. It is included in the platform's service fee.

How much does it cost?

Nothing extra — it’s already included in the Poppins service fee you pay per transaction. Every share on Poppins automatically includes:

Coverage up to €5,000 for accidental damage or theft.
Claim support from our Warranty Team.
Secure payment handling for both sides.

Am I eligible?

Poppins Warranty automatically applies to every verified member renting through the app — no extra setup needed. You’re eligible if:

You have an active and verified Poppins account.
The item is clearly described in your listing or chat.
The rental or transaction is confirmed and paid through Poppins.

Private or offline exchanges (outside the app) aren’t protected — so always keep your bookings and payments on Poppins to stay covered. Poppins Warranty also covers free rentals.

Conditions

What’s included:

Accidental damage to the rented item during the rental period
Theft of the rented item (with a police report)
Repair costs for the rented item
Replacement costs if repair of the rented item isn’t possible

💡 Important: You must use the item responsibly. If negligence is involved, you may be held liable for damages.

❌ What's not included?

Normal wear and tear
Existing damage
Cosmetic damage not affecting functionality
Cleaning costs
Intentional damage
Lost rental income
Damage outside the rental period
Non-consumer products, food and consumables, drones, motorised vehicles that require a license plate, real estate, weapons, and illegal items.
Damage to third parties, to the Borrower, to the Provider, or to other items, goods, or locals / Damage created by the borrowed or rented item

What Should I Do If an Item Gets Damaged or Stolen?

Claims must be submitted in the app within 48 hours after the end of the rental. See How to Submit a Claim for the full step-by-step process for borrowers and providers.

🫶 We’re Here to Help

We want renting to be safe, simple, and stress-free. For claims, email claims@wearepoppins.com. For any other question, reach out via email at support@wearepoppins.com We’re happy to assist!