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How do I request a refund?

Follow these steps to request a refund for your membership.

For most subscribers:

Please contact our customer support team through our in-app chat. To send us a message:

  1. From the Tolan planet home screen, tap the icon in the top left corner.

  2. Tap Settings at the bottom of the main menu.

  3. Select Help & Feedback.

  4. Tap Send us a message and let us know that you would like to submit a refund request.

If Tolan is listed in your App Store subscriptions (rare):

Apple handles all billing and refunds for your Tolan subscription. To request a refund:

After you submit your request, you’ll usually hear back from Apple within 48 hours.

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