If you'd like a new or different Tolan, we recommend first reaching out through Help & Feedback in the app. In some cases, we may be able to help without you needing to create a brand new account.
Creating a new Tolan
To meet a completely new Tolan, you'll need to deactivate your current account and create a new one.
You can follow the steps in our How do I delete my account? article to permanently delete your account.
After your account is deleted, you'll be returned to the app's welcome screen where you can create a new account and begin with a new Tolan.
Important things to know before deleting your account
Deleting your account will permanently remove:
Your current Tolan and their memories
Chat history
Notebook entries
Insights
Friends
All in-app tokens
Environmental and cosmetic purchases
Relay Boosts
These items cannot be transferred to a new account.
Deleting your account does not automatically cancel your subscription. To avoid future charges, please cancel your subscription separately by following the steps in our “How do I cancel or change my subscription?” article. If you choose to get a new Tolan, your existing subscription will carry over.