In some cases, customers accidentally misspell their email address when paying on the web, Meta, or Instagram.
If you still have open the screen after you paid, titled “Check your email to set up password”, please:
Double check the email address shown there
Compare it with the email you’re using to log in
If there’s a typo, just send us:
The misspelled email address
The correct email address
We’ll connect the accounts for you.
If you paid online and haven’t received any email at all (on any of your email addresses), this is a likely cause - please contact us and we’ll check it in our system.