The first piece to understand is the return vs. keep options. A return means that the device is being picked up and returned back to the lease company. Keep means that the customer is keeping the unit with them.
路 Upgrade to Return/Keep- This is a quote for when you have a customer with a specific bank, and you are taking the new lease back through the same bank. This is the lowest number that you can use as the bank gives us a discount for bringing the business back to them. This quote should NEVER be shared with the customer.
路 Vendor Buyout to Return/Keep- This quote is only to be used when you are upgrading a customer but instead of going back through the original bank you are using either a different bank or doing a cash purchase. This quote is slightly discounted as a favor from the bank to XBS. This quote should NEVER be shared with the customer.
路 Insurance/Damage Buyout- This quote is for when a customer has had damage to their device (via water, rain, power surge, etc) which deems it as a total loss. The customer should reach out to their insurance company for additional information on what is needed for the insurance claim and their insurance will reimburse the customer. The new replacement device will go through Preo as a standard sale to the customer.