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How To Complete A Software Request (Updated 11/24/2025)

Tutorial for Software Reps to provide Overlay Assistance

Troy Toms avatar
Written by Troy Toms
Updated over 3 weeks ago

NEW Updates 11/24/2025

Software Pricing Approval

  • Pricing changes by Sales Reps now apply to Software.

  • If Rep price < 90% of recommended price, submission is blocked until approval.

  • New request type for Software Pricing is active; routing to authorized approvers*.

Commission Impact

  • Software & Pro Services now included in RAS Item Breakdown.

  • Expenses distributed across Equipment, Software, and Pro Services.

  • Standardized Pro Service pricing used for ACV GP calculations.

  • Software ACV GP commissions = $0 when deal is discounted.

*Authorized approvers are TBD.

Access The Request

Open your PREO Home Page and double-click the request row.

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Or use the email alert link to go directly to the proposal.

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Add Software

Go to Software Page β†’ Add Item.

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Select Custom Item (or region-specific software).

Fill in all required fields.

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Add Professional Services

On Software Page, click Add Item.

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Select the correct Pro Services Item (custom options removed).

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Complete all fields; use hours for Quantity.

(Vendor & Rep costs are standardized.)

Upload Documentation

Click Document Upload.

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Communicate (if needed)

Use Chat Page to message the Sales Rep

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Complete the Request

Open the Software Request and click Acknowledge.

View Completed Software Requests

Change the homepage filter to see completed requests.

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