As PREO continues to evolve, we have worked diligently to create a new support model for the field.
Effective immediately, any/all PREO requests, issues, questions, etc. should be submitted/escalated as follows:
If PREO is accessible:
Use PREOBot Search to search over 200 articles (and growing) for a solution
Use PREOBot Chat to ask your Regional Champions question
A LINK TO THE PROPOSAL IS REQUIRED. The team is unable to provide support to inquiries without this information
If PREO is not accessible – email your Regional Champion
Zaid Akel: zaid.akel@xerox.com
Please ensure you're following the outlined escalation path to prevent delays in processing your request.
A copy of this article will be available on the XBS MW sharepoint site here. Please access the article when unable to access PREO to ensure you're escalating to the appropriate party.