AccountEdge has several support numbers, although most of our customers will only need to remember a single number for contacting us.

In addition to phone support, other options include online support tickets and the AccountEdge Knowledge Base, which provides self-help articles for resolving common issues.

Remember, all of our phone numbers require you to have a support plan. They will ask for your serial number when you dial, so make sure you have it on-hand before you call!

Paid phone support plans are available for $10 USD per month and can be flexibly started or stopped as needed. When entering your serial number, follow it with the # sign as instructed by the voice prompts for faster assistance.

Phone support is available from 9AM to 5PM Eastern Time, Monday through Friday.

Free Support Resources

If you do not have a Phone Support Plan, there are free options available:

AccountEdge Knowledge Base: Includes articles that guide you through troubleshooting common technical issues, like locating company files after an upgrade or resolving software compatibility issues.
Online Support Tickets: Submit questions through the AccountEdge platform at any time for responses during operating hours.

Paid Phone Support Plans

Plans cost $10 USD per month and are designed for users who require priority support for complex or urgent issues.

United States Technical Support Phone

(800) 898-5855

Canadian Technical Support Phone

(877) 206-8808

Introductory Phone Support

All new enrollments for the monthly subscription (even if you are upgrading from an older Legacy version of AccountEdge) include free introductory phone support for 30 days from the date you enrolled.

Key Recommendations

Enroll in a Phone Support Plan if you need frequent or immediate assistance.
Refer to the Knowledge Base for self-service troubleshooting before reaching out to paid support.
Always have your serial number and other details ready before contacting any support to expedite the process.