AccountEdge Connect is billed using a separate system from your desktop or cloud-based versions of AccountEdge. Here's how you'd update your payment for this service!
How to update your AccountEdge Connect payment on an active service
If your AccountEdge Connect is an active subscription, you can update your credit card payment method for AccountEdge Connect by following the instructions below:
1. Log into your AccountEdge Connect account with your username and password here.
2. Navigate within the Connect application to the My Account tab at the top of the screen and select it.
3. Under the My Account settings, on the left-hand ribbon, select the Payment Method option.
4. From the Payment Method screen, you can either update your expiration date/name or add a new credit card.
5. Select the option that best suits the credit card change you are trying to do and enter information for all relevant fields.
6. Your AccountEdge Connect credit card will update when you confirm the changes.
How to update your AccountEdge Connect card on file when the service is suspended
If your AccountEdge Connect subscription has been suspended due to a failed payment or was previously cancelled, do the following:
1. Log into your AccountEdge Connect account using this link here
2. Once you have updated your credit card on file, contact Customer Care in the chat on AccountEdge's main website here.
3. Indicate that you have updated your credit card for AccountEdge connect, and need the account to be reactivated.