Changing your Credit Card for Desktop and Hosted Subscriptions
Through your My Account page on our main website, you can change your credit card on file! You can log in using the link below.
* If you can't locate your login credentials, we have a guide here that can assist you!
Once logged in, to swap your credit card, do the following:
Once you are logged into your My Account page, you will see a Product Information window with a list of your current serial numbers. To access the panel for managing monthly subscriptions for AccountEdge Pro or Hosted, first look for the product line item and serial number.
Once you have located the product line item for your subscription, you will want to look for the blue button that states ‘Manage Subscription’ and click it
Once you click the 'Manage Your AccountEdge Subscription' button, you will be directed to a Subscription Management panel. The first window you will see is your Payment History tab, which allows you to see your billing history and access invoices.
To change your credit card on file, you will want to go to the 'My Payment Method' tab shown in the left sidebar. You will be taken to a window that shows your current payment method, as shown in the image below.
If your credit card is only expired, and no other information has changed, then you will click the 'Update' button, which will allow you to change the expiry date without clearing out the rest of the information from our system, such as the number or customer name. The 'Remove/Add Method' button will completely clear out any payment information on file. If your card needs to be swapped, use this button to completely replace the card, and then save your changes.
Once you have swapped your credit card on file, if your subscription is expired due to lack of payment, do the following: go to your AccountEdge subscription item in the left sidebar ribbon. This can be listed under different names, such as AccountEdge Single Mac US, My Subscription, etc. You will be taken to a subscription window as shown below.
If your subscription expired before you could change your credit card on file, you may see that the options on this page are greyed out, with a button with the word 'Resume' listed below. Be sure to click this button in order to ensure your payment stream is resumed, otherwise your card will not be billed and your subscription will not be reactivated properly.