How are claims assigned?
Claims are manually allocated by the Job Manager.
How Insurance Claims work?
Insurance claims are managed by Kandua on behalf of the insurer.
The standard claim process is:
Claim is assigned to a Job Manager (JM)
A Service Provider (SP) is assigned
SP contacts the client
Assessment is completed
Quote is submitted
Quote is approved
Excess is addressed
Repairs are completed
Documents are uploaded
Job is closed and payment processed
Always follow the instructions linked to the claim in your Pro App.
What must I do when I receive a job?
When a job is assigned to you:
Open the job in your Pro App
Contact the client immediately
Schedule the assessment visit
Confirm site visit date and time in app
Confirm attendance by clicking “Arrive” on-site
Complete the required assessment form in app
Submit any required quotes in app
Failure to contact the client may result in reassignment.
What happens if I cannot service the client?
Notify the Job Manager immediately.