Quick Guide
💡 I forgot my password: Click Forgot Password on the login page (web or mobile).
🔑 I want to change my password:
Web: Sign in, click your name in the top-right corner, then update your password.
Mobile: Sign in, tap Status, then Change Password.
👤 A user cannot log in: You can try two things to verify the login information:
Verify the server name and username (normally an email address or phone number).
Click Forgot Password to reset the password yourself.
Otherwise, to recover login information, please contact your administrator. They can reset the password and provide new login credentials.
For security reasons, we cannot change a password at the request of a user.
Overview
Have you forgotten your password or simply want to change it? Here’s how to do it easily, depending on your situation.
Note: Make sure you use the correct login URL, for example:
mycompany.progressionlive.com
Main Use Cases
You forgot your password.
You want to change your current password.
You need to reset another user's password.
Resetting a Forgotten Password
On the Web
Go to your ProgressionLIVE login page.
Click the Forgot Password link.
Follow the instructions sent by email to reset your password.
On Mobile
Open the ProgressionLIVE app.
Tap the Forgot Password link on the login screen.
Follow the steps provided to create a new password.
Changing Your Password (Logged-in User)
On the Web
Click your username in the upper-right corner of the screen (example: diffusion@diffusion.com).
Enter your new password and confirm it in the Confirmation field.
You can also change the application's language and time zone from this screen.
Click Save.
Tip: Choose a unique password that is difficult to guess for better security.
Changing Another User’s Password
For Administrators
If a user cannot log in, you can assign them a temporary password.
Click the Management tab.
Select Users.
Double-click the affected user (example: Stéphane Tremblay).
Enter a temporary password, then enter it again in the Confirmation field.
Click Save.
Important: The user must log in using the temporary password and then change it afterward.
Frequently Asked Questions (FAQ)
What should I do if I do not receive the password reset email?
Check your junk mail or spam folder. If the message is not there, make sure you used the correct login URL for your ProgressionLIVE account.
Can I change my password from the mobile application?
Yes. Go to Status, then select Change Password.