How to solve connection issues to ProgressionLIVE?

Login issues in ProgressionLIVE can occur for various reasons, including incorrect credentials, server configuration problems, or device and browser restrictions. This guide will help you diagnose and resolve these issues.

General Troubleshooting Steps

Verify Your Login Credentials :
1. Make sure the server name is entered correctly (e.g., [COMPANY_NAME].progressionlive.com).
1. Verify that your username matches your email address or phone number.
2. Confirm that your password is correct. If necessary, use the "Forgot Password" option to reset it.
Reset Your Password :
1. From the login screen, select "Forgot Password" and follow the steps to create a new password.
2. If you are unable to reset your password, contact your organization's ProgressionLIVE administrator and ask them to reset it for you.
  1. If you are an administrator, refer to the relevant article on managing user passwords.
Check Your Device or Browser Configuration
1. Try using a different browser or temporarily disable network-related tools such as a VPN.
  1. Verify that you are connecting from a network located in an authorized country.
2. Ensure that your device is connected to a stable network.

Platform-Specific Troubleshooting

Mobile: iOS and Android

Verify that the server name and login credentials have been entered correctly.
Reset your password if necessary.
If the issue persists, ask your administrator to reset your credentials.

Web

Ensure that the user has the "Classic Interface Access" permission if login fails despite having an active license.
Verify that the URL being used matches your organization's designated URL.

Resolving Server Communication Errors

Confirm that the server name is correct and spelled properly.
Ensure that your login credentials are valid and try again.

Additional Tips

If you use Google Search to access ProgressionLIVE, enter your organization's specific URL directly into the browser's address bar to avoid future login errors.
Add the correct URL to your bookmarks or favorites for quick access in the future.

By following these steps, you should be able to resolve most login issues in ProgressionLIVE. If the problem persists, contact your organization's administrator for additional assistance.