Before You Begin
To use the mobile application, a person must:
✅ Have an active user account in ProgressionLIVE
✅ Have an assigned license
✅ Be linked to a human resource
Without a link between the user account and the human resource, assigned tasks will not appear in the mobile application.
For more information, see:
Downloading the App
The ProgressionLIVE application is available for:
Android (Google Play)
iPhone and iPad (App Store)
After installation, open the app and enter:
Your email address or username
Your password
The environment provided by your organization
Signing In
When logging in for the first time:
Open the ProgressionLIVE application.
Enter your credentials.
Tap Sign In.
Wait for the initial synchronization to complete.
Depending on your organization's configuration, data may be downloaded locally to improve field usage.
Viewing Assigned Tasks
Once connected, users can access their assigned tasks.
Depending on the organization's configuration, users may be able to:
View upcoming tasks
Review work order details
Access customer information
View addresses and contact details
Add notes
Update statuses
Complete required forms
Available information may vary between organizations.
Working on a Task
When a task is opened, users can:
Review task details
Start and stop work activities
Add comments
Complete forms
Attach photos
Capture signatures (if enabled)
Close or complete tasks
For a detailed explanation of task menus and icons, see:
Using the App Offline
The mobile application can continue functioning even without an Internet connection.
Actions performed in the field are stored locally and synchronized automatically when connectivity is restored.
Some features may require an active connection depending on your organization's configuration.
Photos and Attachments
The application allows users to attach photos to tasks when the feature is enabled.
If photo capture is no longer working:
Also verify that camera permissions have been granted on your device.
Geolocation
Some organizations use geolocation features as part of their operational processes.
To learn more about what data may be collected:
Common Issues
I Cannot See My Tasks
Verify that:
Your user account is active.
A license has been assigned.
Your user account is linked to a human resource.
Tasks have been assigned to you.
If the issue persists, contact your ProgressionLIVE administrator.
I Cannot Sign In
Make sure:
Your username is correct.
Your password is correct.
Your Internet connection is working.
If your session is locked:
Support Requests Technical Information
In some cases, the support team may ask for application logs.
To send them:
Best Practices
Synchronize the application regularly.
Keep the application updated.
Verify application permissions (camera, location, storage).
Complete tasks as soon as the work is finished.
Report any issues to your administrator promptly.