Overview
The ValPay Unified portal allows merchants using the ProgressionLIVE payment module to view and manage all their payment activity: transactions, deposits, users, reports, and support — all from a centralized interface.
Key benefits and use cases
Centralize payment and report management
Track transactions and deposits in real time
Manage users and their permissions
Export data for accounting and analysis
Quickly access ValPay support and the help center
How to use the ValPay portal
Accessing the ValPay portal
Open your web browser
Log in with your ValPay credentials
Note: This portal is the main interface for viewing all your payment data.
Home / Dashboard
The Home / Dashboard section provides an overview of your business performance.
Global view of recent sales and transactions
Totals by store and sales by period
Filters to select the period and store
Key KPIs accessible at a glance
Sales charts by date and a preview of recent transactions
Tip: Use the Dashboard to quickly identify sales trends and track your stores' performance.
Payments
Access this section via the Payments menu. This section lets you view, filter, and manage all transactions.
Available filters
Date or period (Today, Yesterday, Last 7 days, Last 30 days, Custom range)
Source (Mail Order / Telephone Order, Card on File)
Store (all or specific)
Payment method (Visa, Mastercard, AMEX, etc.)
Status (Sales, Refunds, Voids, Chargebacks)
Available actions
Search by Transaction ID or last card digits
Refund or cancel a transaction
Download the receipt
View transaction fees once the payment is settled
Export filtered results as CSV or Excel, sent by email
Important: Transaction fees are only visible once the payment is fully completed.
Virtual Terminal
The virtual terminal allows you to manually enter card payments.
Accessible based on user permissions
Useful for offline payments or specific situations
Key feature for manual operations
Pro tip: Limit access to the virtual terminal to authorized users to reduce the risk of errors or fraud.
Deposits
Access this section via the Deposits menu.
View all deposits made to your account
Filter by period
Export data for accounting reconciliation
Settings / User Management
The Settings / User Management section lets you manage portal users.
Key functions:
Add or remove users
Assign roles and permissions
Control access to different sections of the portal
Tip: Assign only the necessary permissions to each user for better security.
Accessing the ValPay Help Center
ValPay provides a comprehensive Help Center to support merchants. You will find:
Usage guides
FAQs
Articles on transactions, deposits, and financial statements
Information on chargebacks
Solutions to common issues
Access options
Option 1: From the ValPay portal Once logged in to the portal (reporting.valpay.com), a link to the help center is available in the interface.
Option 2: Direct access https://help.valpay.com/en/
Share this link with your users so they can search for answers on their own or browse available articles.
Contacting ValPay support
If the help center does not answer your question:
Search for an article or topic in the Help Center
Click Contact Support if the answer does not resolve your issue
Communicate with the ValPay team via the internal messaging system
Practical tips
Always start with the Help Center before opening a ticket
Regularly export your transactions and deposits for accounting purposes
Train your team on using filters and the Virtual Terminal
FAQ
Who can access the ValPay portal? Any merchant with an active ValPay account and valid credentials.
Can transactions be exported? Yes, transactions and deposits can be exported as CSV or Excel.
Is the Virtual Terminal accessible to everyone? No, access depends on user permissions configured in Settings.
Where can I find help if I have an issue? The ValPay Help Center is accessible from the portal or via https://help.valpay.com/en/.