Overview
The ValPay Unified portal makes it easy to manage refunds for already-processed transactions. Whether it's for an incorrect amount, a cancellation, or an adjustment, you can initiate a refund directly from the Payments tab without having to contact support.
Common use cases
Refund a customer after a service cancellation
Process a partial refund following an invoice adjustment
Correct an accepted transaction with an incorrect amount
How to refund a transaction
1. Access the Payments tab
Log in to the ValPay Unified portal
In the left navigation menu, click Payments
Use the filters or search bar to locate the transaction:
By date
By store
By payment method
By reference
2. Select the transaction
Click on the transaction you want to refund
A side panel opens with the transaction details
3. Verify the transaction details
In the details panel, confirm the following information:
Transaction status
Total amount
Date and time
Store or payment method
At the bottom left of the panel, the Refund button appears if the transaction is eligible.
4. Click Refund
Click the Refund button
A refund window appears with a summary of the transaction
5. Check refund eligibility
In the refund window:
If the transaction has been partially refunded, the remaining amount is displayed
If the transaction is not eligible, the option will be disabled
Important: Only accepted payments that have not been fully refunded can be refunded.
6. Enter the refund amount
In the Refund Amount field, enter the amount to refund
Choose between:
Full refund (complete amount)
Partial refund (lesser amount)
Important: The amount can never exceed the original transaction total.
7. Submit the refund
Review the displayed information one last time
Click Submit
A confirmation message appears indicating that the refund has been successfully processed.
8. Verify the refund
Return to the Payments tab
The original transaction is updated:
Refunded
Or partially refunded
Reopen the transaction to view the refund details
Best practices and important information
Important: A refund is generally only possible after the transaction has been captured / settled.
Note: A transaction that has already been fully refunded cannot be refunded again.
Tip: Partial refunds are allowed as long as the total refunded amount does not exceed the original amount.
FAQ
Why doesn't the Refund button appear? The transaction is likely not yet eligible (incorrect status or already fully refunded).
Can I process multiple partial refunds? Yes, as long as the total refunded amount does not exceed the original transaction amount.
Where can I view refund history? Refunds appear directly in the Payments tab by opening the relevant transaction.
📌 Need help? If the refund option is not available or if you have questions about a transaction's eligibility, contact the ValPay support team using the contact information provided in the ValPay help portal.