When attempting to take a photo from the ProgressionLIVE mobile application, the device camera may not open.
In most cases, this issue is related to the camera permissions not being granted to the application.
This can happen:
After a phone operating system update
When the application is installed for the first time
If camera permissions were accidentally denied
Verify the Mobile Application Permissions
Android
Open your phone's Settings.
Navigate to Apps.
Select ProgressionLIVE.
Tap Permissions and verify that the Camera permission is allowed.
If it is not enabled, activate the permission.
Completely close the application and reopen it.
iPhone (iOS)
Open Settings.
Scroll down to ProgressionLIVE and enable the Camera permission.
Close the application and open it again.
Is the Problem Still Occurring?
If you are still unable to take photos:
Uninstall and reinstall the ProgressionLIVE application.
Make sure your device's operating system is up to date.
If the issue persists after completing these steps, contact your organization's administrator or ProgressionLIVE Support for additional assistance.